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To be fair, most internet companies have a poor reputation in the United States, but even by the industry’s low standards, Spectrum ranks on the lower end.ĭisclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. The ISP ranked fifth place out of eight for very small businesses, fifth place out of seven for small and midsize businesses, and sixth place out of six for large enterprise businesses. Power in 2020, Spectrum scored fairly low. Power: Across all three business segments reviewed by J.D. 4 Spectrum also stumbled from several government actions against it, including New York’s revocation of an approved merger between Charter and Time-Warner Cable. 3īBB: Spectrum isn’t accredited by the Better Business Bureau and has an F rating. Here are some recent ratings the industry gave Spectrum, which-spoiler alert-left us disappointed.ĪCSI: In 2020, Spectrum received a 63 out of 100 from The American Customer Satisfaction Index-just under the average score. Several national organizations are in the business of surveying internet service provider customers and reporting their findings to the public.

Ispectrum business